Privacy Policy

Effective Date: April 3, 2025 

MyFriendMD (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our health coaching services. By accessing our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website and services:

• Personal Information: Name, email address, phone number, and other details you provide when booking a consultation or signing up for our services.

• Health-Related Information: Information shared voluntarily for the purpose of health coaching.

• Uploaded Documents: Documents you upload for review, which are sent to a HIPAA-secured email through Microsoft.

• Technical Data: IP address, browser type, operating system, and usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and personalize our health coaching services.

• To communicate with you regarding appointments, service updates, and support.

• To process payments and manage your account.

• To improve our website functionality and user experience.

• To comply with legal and regulatory obligations.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information under the following circumstances:

• With Service Providers: We may share information with third-party vendors who assist in providing our services (e.g., scheduling, payment processing, email communications). These vendors are contractually obligated to protect your information.

• Legal Compliance: If required by law, subpoena, or government request, we may disclose information as necessary.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to a new entity.

4. HIPAA and Security Measures

We take security seriously and use industry-standard measures to protect your information. However:

• HIPAA Compliance: Documents uploaded to our platform are sent to a HIPAA-secured email system via Microsoft, ensuring confidentiality.

• User Responsibility: We cannot be responsible for the security of your personal devices or any third-party services you use to access our platform.

• Encryption & Security: Our website and data storage use encryption and secure protocols to safeguard your data.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access & Correction: You can request access to or corrections of your personal information.

• Opt-Out: You can unsubscribe from marketing communications at any time.

• Data Deletion: You may request the deletion of your personal information, subject to legal obligations.

• Cookies & Tracking: You can adjust your browser settings to refuse cookies, though this may impact website functionality.

6. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us for removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after modifications constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@myfriendmd.com

MyFriendMD